Mahjong Slide

Support & FAQ

Contact Us

We're here to help. Reach out and we'll get back to you within 24–48 hours.

We typically respond within 24–48 hours.

You can also connect with other players and share feedback on the r/MahjongSlide subreddit, or use the in-app reporting tools on the App Store page.

Frequently Asked Questions

How do I earn Jade?

Jade is the in-game currency. You can earn it by completing puzzles, logging in daily, watching optional rewarded ads, and reaching milestones. A bonus amount is awarded on your 7th consecutive daily login.

What do the power-ups do?

Mahjong Slide has five power-ups: Undo — reverses your last move. Hint — highlights an available match on the board. Shuffle — rearranges all tiles on the board. Hammer — removes any tile and its matching pair. Bomb — automatically finds and destroys matching pairs after a short countdown.

How are stars awarded?

Stars are awarded based on how quickly you complete a puzzle and how many power-ups you use. Completing a puzzle faster with fewer power-ups earns more stars.

Can I replay completed puzzles?

Yes. Any puzzle you have completed — including 3-star puzzles — can be replayed from the Select a Puzzle screen. Puzzles are organized by difficulty and by the number of stars you earned.

What are the difficulty levels?

Mahjong Slide has three difficulty levels: Easy, Medium, and Hard. Higher difficulties feature larger boards and more complex tile arrangements.

My progress was lost. What should I do?

Game progress is saved locally on your device. If you reinstall the app or switch devices, progress may not carry over. If you believe this occurred unexpectedly, please contact us at arrcwoodstudios@gmail.com and we will do our best to assist.

I was charged for an in-app purchase but didn't receive the item.

All purchases are processed by Apple. Please contact Apple Support or visit reportaproblem.apple.com to request a review of your transaction.

How do leaderboards and achievements work?

Mahjong Slide uses Apple Game Center for leaderboards and achievements. You must be signed in to Game Center on your device to participate. Your scores and achievement progress are managed by Apple.

Why do ads appear between games?

Mahjong Slide shows brief full-screen interstitial ads between games to support free development. These ads are not skippable but are typically short. You can remove all ads permanently by purchasing "Remove All Ads" in the in-game store.

What is the Heart Restore ad?

If you lose a life during gameplay, you may be offered the option to watch a short rewarded ad to restore that life instantly. This is completely optional — you can tap "No Thanks" to decline.

What is the Double Down offer after a game?

After completing a game, a reward wheel spins and awards you Jade, XP, lives, or power-ups. You may then watch an optional rewarded ad to double those rewards. If you purchased Remove All Ads, this option is not available — your rewards are automatically granted without the ad offer.

What does "Remove All Ads" include?

The Remove All Ads purchase permanently disables all ad types in the app: rewarded ads (Jade, shuffle, heart restore, double-down), interstitial ads between games, and the banner ad shown during gameplay. The purchase is tied to your Apple ID and can be restored on any device using the same account.

I found a bug. How do I report it?

Email us at arrcwoodstudios@gmail.com with a description of what happened, your device model, your iOS version, and any screenshots or screen recordings that might help. We'll investigate promptly.